Support

How can we help?

Get help with account access, venue assignments, billing status, privacy, or safety concerns.

For an immediate threat or emergency, contact local emergency services. Do not rely on Venues V support for emergency response.

Contact support

Email our support team with the account email, venue name, and a short description. Do not send passwords, payment card details, or sensitive authentication codes.

Email hello@venuesv.com

Account and venue access

  • Owners and managers control venue assignments.
  • If a venue is missing, ask the owner or site manager to confirm your assignment.
  • Password reset links are available from the app sign-in screen.

Report safety or abusive content

In Chat, press and hold a message, then choose Report message. You can also block the sender. Reports are reviewed and may result in content removal or account restrictions.

Escalate a safety concern →

Privacy and account deletion

Open More → Privacy & Support in the app to view legal documents or submit an authenticated account deletion request. Requests are processed within 30 days.

View privacy choices →